Outside-app request

Use the support channel below to request account deletion.

Contact Pure Pets support and clearly state that you want your account deleted. Using the support contact outside the app helps satisfy Google Play's account-deletion requirement.

  • WhatsApp support: +974 5999 7720
  • Phone support: +974 5999 7720
  • Mention that the request is for Pure Pets account deletion
What to include

Send enough information to identify the correct account safely.

  1. Share the phone number or login identifier linked to your Pure Pets account.
  2. Include your display name and, if relevant, your recent order reference or country.
  3. Support may ask for a short verification step before completing the deletion request.
01

Review and verification

Support may verify recent account details before actioning a deletion request. This helps protect customers from unauthorized account removal.

02

What deletion is intended to remove

The current Pure Pets deletion flow is intended to remove the sign-in account and the primary user profile record associated with that account.

03

What may be retained

Some transactional, payment, support, moderation, audit, fraud-prevention, security, or legal-compliance records may need to be retained where immediate full erasure is not possible or not required by law.

04

Processing expectations

Processing time can vary based on account verification, open support issues, payment disputes, or regulatory retention requirements.

Need more context?

Use the support and privacy pages for broader help with account, order, and data questions.